Working as a Call Center Agent
In every profession we choose no matter what it may be there are always a pros and cons. One of the pros of working at a technical support call center is that it does not require any certification from school or degree. In the Philipines, the age limit is 18 years old above. As long as you can speak English very well and know how to use a computer, you are qualified.

Training
Once you are hired, most call center companies conduct a free training. This training can take two to three months. Once the training is complete you can work either as technical support or customer service representative.

Career Promotion
Promotion is this industry is not hard, as long as you are knowledgeable of the position and have performed well in your previous position, promotion is possible. Depending on the company, you can get promoted in as early as 6 months unlike other regular day jobs where you have to be employed for 5 years or more to be considered for a higher position.

Technical Support Rep
In my current job I work as a technical support representative at one of the most competitive companies here in the Philippines they provide telecommunication and Internet connection, so my task is to receive a calls everyday assisting customers every time they have a concern regarding on their Internet connection or their telephone connection. We assist in basic computer troubleshooting in order to restore the customers connection, however when we cannot restore the connection, we do reports to make a coordination to our field technicians to check their connection thru outside facility like in the network or either in the cables in our outside facility.

CONs
Its nice to serve the customer in some way. But unfortunately we receive calls from very upset or irate subscribers who have not had their connection restored in a long time. Customers also get upset about recurring problems with their Internet connection. After a couple of days of having no connection or bad connection the customer wants to call and take their anger out of the Technical Support Rep.

Sickness & Health
Certain illness can have an effect on Technical Support calls. But in a large technical support center you cannot leave your station even if you have illness’ like Laryngitis, Tonsillitis, Kidney problem or UTI. You can go to the restroom during your break time and you have to work even during holidays and most specially if the account, project or program pulls out their business from your company, you will either be forced to resign or to transfer to another account.