Seattle Coffee Direct & Tea Francais Complaints

TEA & COFFEE SCAMS Galore!!
Two companies, “Seattle Coffee Direct” & “Tea Francais” charged my account $80.00 per week.

Initially, it was just Tea Francais. I was wondering when in the world I had spent so much on Tea. Then I realized it must be that $4 promotional green tea AD, I’d responded to on Facebook.

I love tea but not enough to spend $80.00 a week on it!

“No problem,” I thought. “I’ll just call them up and explain that there must be some misunderstanding. I only wanted the $4.00 sample tea.” I called the number 866-794-2030 and a very calm non-nonchalant gentlemen answered telling me to simple send the tea back and my money would be returned. I imagine this guys entire job is answering calls just like mine.

I returned the tea and the other three that they sent to me in the following weeks. I don’t recall ever getting re-reimbursed but I was very happy about them no longer charging my account.

Unfortunately, three months later they started billing my account again under a different business name: Seattle Coffee Direct. Sometimes, they don’t even waste time sending the Tea, they just bill me. This would be funny if it weren’t taking food out my kids mouth conveniently right around the holiday season.

If you have any doubt on whether or not this is a scam created by very filthy, malicious criminals check this out:
Complaint Board
More Complaints
Even More Complaints
Ripoff Report – Seattle Coffee Direct

Reactions to Seattle Coffee Direct:

Are you agry?… they don’t care!
How the F**K is this F**KING company still in F**KING business when so many fraud charges and lawsuits have been filed on them?!?!?!?! It pisses me off that a F**KING company like this can charge these hidden fees to me and get away with it!!!!!

Legal Action taken Against them
At 5PM, 4 August 2009, I was promised a full refund in 48 hours by “president” Brian Dale and customer service rep, Beverly Simmons. This was after I had filed a complaint with the Chicago BBB and had contacted my lawyer. I will announce after the 48 hours if a refund was promptly issued. If not, legal action will be initiated against Brian Dale and his business.

Will NOT stop billing your account after cancelling
Report your Card Lost Immediately !! you’ll have a new one in 7 days, & they can’t charge the new card! I have tried all other options. This is ALL that will save you. Seattle coffee has a NO REFUND Policy, they only issue store Credits, & those are Void in 90 days, not that you would want one.

Robbing from the elderly
I feel for this scam in June. I have not been refunded after 4 months of delays and the same comments. The last one was they “forgot” to process my refund. I was give the same confirmation numbers 2 times in a row. I really don’t know what to do or who to call but will follow up with the above suggestions. They should be stopped. I am a senior on limited income and it hurts to wait 4 months for $120. I didn’t see any fine print until after the fact. Grrrrrrrrr.

INFO ON SEATTLE COFFEE DIRECT:
If all of us complain to the right people we may be able to shut them down and get them brought up on charges. Here it some useful information on them:
Their corporate telephone number is: 847-424-0954
Their warehouse number is: 847-647-7293
Ask for the customer service manager

Jeff Berman
Direct of Customer Service
jberman@seattlecoffeedirect.com

One of Seattle Coffees Suppliers:
European Roasterie Inc
250 West Bradshaw Street
Le Center MN 56057

888-588-5282 (toll free)
507-357-2272 (metro)
507-357-4478 (fax)

Canned response from the Customer Director:

I apologize for the trouble you have experienced with our company, Seattle Coffee Direct. The best (and quickest) way to terminate your account and receive a refund is to call our customer service center. Our distributors and warehouse employees will be unable to do this. Please call to speak to a customer service representative at 888-217-CAFE and we will swiftly rectify this situation. By providing us with some basic information, such as your name and zip code, we can look up your account to clear up any problems. To better understand the charges on your account and the conditions of your membership, please see our details and terms at https://www.seattlecoffeedirect.com/TC2.php. Again, I apologize and hope to hear from you soon.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@seattlecoffeedirect.com

This is hilarious! Check out what there site says: “100% Satisfaction Guaranteed. Cancel at anytime.” LIES. I did cancel, I am 100% unsatisfied and $300 poorer from them stealing from my account.

Get Your Money Back:
I don’t know that they will give you your money back. I’m certain that this business is a scam. But if you dispute the fraudulent charges with your bank within 60 days of the statement date of the statement showing the disputed charges, your bank can reverse them under FRB Reg. E, or FCBA.

My bank informed that I could only stop the charges by ending the card.

Other companies that may be affiliated with Seattle Coffee Direct:
Coffee Roasters Direct, World Bean Café, Peel Inc. Urban Coffee Direct, and Ultimate Beans

*to Seattle Coffee Direct:
These are not libelous allegations. I’m speaking from personal experience. If you want to go to court, please let me know. You’ve stolen too much money from too many people. The quotes from various complaints are taken from Ripoff report and the Complaint Board.